Refund and Return Policy
Thank you for shopping with us. To maintain the highest quality standards and offer competitive pricing, we operate under a limited return and refund policy. Please review the conditions below before making a purchase.
🚨 IMPORTANT: The Mandatory Unboxing Video To process any claim for transit damage, missing items, wrong items, or manufacturing defects, a continuous, unedited unboxing video is mandatory. The video must clearly show the courier label and the sealed package before it is opened, as well as the exact issue with the item. Claims submitted without valid unboxing footage cannot be processed.
1.Order Cancellations
we process orders quickly to ensure fast delivery, our cancellation window is strictly limited.
- Time Frame: Orders can only be cancelled within 12 hours of placement, provided the order has not yet been dispatched from our facility.
- Dispatched Orders: Once an order has been handed over to our courier partner (even if the request is made within the 12-hour window), it cannot be cancelled, modified, or recalled.
- Refund Process: Approved cancellations will be fully refunded to the original payment method. Please allow 5–7 business days for the funds to reflect in your account.
2.Wrong Item Received (Seller Error)
In the rare event that we dispatch an incorrect item (wrong size, colour, or product than what was officially ordered), we will take full responsibility.
- Mandatory Evidence: The error must be clearly visible in your continuous, unedited unboxing video.
- Reporting : Must be reported to our support team within 48 hours of delivery.
- Resolution: We will arrange a free reverse pickup. Once the incorrect item is received and verified to be unworn, unwashed, and with all tags attached, we will ship the correct item at no additional cost to you. If the correct item is out of stock, a full refund will be issued.
3.Manufacturing Defects
We enforce strict quality control, but if a garment arrives with a genuine manufacturing defect (e.g., broken hardware (Button/Zip), severe stitching flaw, or torn fabric inside an undamaged courier bag), it is eligible for a replacement.
- Mandatory Evidence: The defect must be captured in the unedited unboxing video immediately upon opening the package. We may also request clear, close-up photographs of the specific flaw to accompany the video.
- Condition: The item must remain unworn, unwashed, and have all original tags intact. Claims for defects on worn or washed items will be rejected.
- Resolution: Upon verification of the defect, we will arrange a return pickup and dispatch a replacement of the exact same item. We do not offer monetary refunds for defects unless the replacement item is permanently out of stock.
4. Damaged in Transit
We only accept returns if the product packaging is visibly damaged during transit and affects the integrity of the garment.
- Mandatory Evidence: To qualify for a return, you must record a proper, continuous video while unboxing the product. This video must clearly show the courier label and the damage to the outer packaging before the seal is broken.
- Reporting: Any damage must be reported within 48 hours of delivery along with the unboxing footage.
- Resolution: Once the damage is verified via your video, we will arrange a return pickup and provide a replacement or store credit.
5. Lost in Transit
A monetary refund will only be issued if your package is officially declared “Lost in Transit” by our courier partner.
- Definition of Lost: A package is considered lost if there has been no tracking update for more than 10 business days beyond the estimated delivery date.
- Resolution: Refunds typically reflect in your account within 5–7 business days after the loss is confirmed.
6.Non-Returnable Situations
We do not accept returns, exchanges, or refunds for the following:
- Change of Mind: Decisions based on style, color preference, or fit.
- Sizing Issues: Please refer to our Size Guide carefully before purchasing.
- Minor Variations: Slight color differences due to screen lighting or fabric grain.
- Missing Evidence: Claims for damage will not be entertained without a clear, unedited unboxing video.
7. Size Exchanges (Customer-Paid Shipping)
We want you to have the perfect fit. While we do not offer monetary refunds for sizing issues, we are happy to process a size exchange under the following strict conditions:
- Time Frame: Exchange requests must be submitted to our support team within 48 Hours of delivery.
- Shipping Costs: The customer is responsible for organizing and paying for the return shipping to our facility, as well as a flat-rate shipping fee for the dispatch of the new size.
- Condition: The garment must be completely unworn, unwashed, and have all original tags still attached. Items returned with any signs of wear, odors (such as perfume or body odor), or stains (such as makeup) will be rejected and returned to the customer at their own expense.
- Availability: Size exchanges are subject to stock availability. If the requested size is out of stock when we receive your return, we will issue a store credit for the value of the garment (excluding any original shipping charges).
How to Exchange for Size:
Email our support team with the subject line SIZE EXCHANGE - Order #[Your Order Number].
Please state the size you received and the size you need. Our team will reply with the return shipping address and instructions for paying the replacement shipping fee.
8. How to Initiate a Claim
If your situation meets any of the eligible criteria outlined above, please contact our support team immediately.
Email: satiinspiration@gmail.com
Subject Line: CLAIM REQUEST - Order #[Insert Your Order Number]
Your email MUST include:
- The Issue: A brief description of the problem.
- The Unboxing Video: Attach the mandatory, continuous, and unedited unboxing video. (Note: If the video file is too large to attach, please provide a secure, accessible link via Google Drive or WhatsApp).
- Supporting Photos: Clear, well-lit, close-up photographs highlighting the specific damage,
What Happens Next: Our quality control team will review your submission and respond within 24–48 business hours.
Please note that to maintain our policy, any claim submitted without the mandatory unboxing video will be automatically rejected and closed.
